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Got a question about Just My Size? Browse the list of links below.
If you find your question there, click to go straight to our response.
Or, if you prefer, simply scroll down the page until you come to the answer you seek.
Don't see your question here? E-mail us directly.
Or phone us toll free for real, live customer support, based right here in the U.S.A.
1-800-261-6098,
anytime between 8:00 a.m. and Midnight Eastern Time from Monday through Friday...and
between 8:00 a.m. and 4:00 p.m. on Saturday.
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DELIVERY |
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SECURITY & PRIVACY |
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| SATISFACTION GUARANTEE / HOW DO I MAKE RETURNS & EXCHANGES? |
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FIT, STYLE, SELECTION GUARANTEE
Here at Just My Size, we're committed to providing you with clothes that fit and flatter just right.
That's why we guarantee to replace your order or fully refund your money (your choice)
for any reason. So, if you're not satisfied, simply send your Just My Size order back, and we'll take care of the rest!
If you wish to send your Just My Size order back, simply
follow the instructions on the reverse side of your order's packing ticket. If your packing ticket
is unavailable, send the merchandise with an explanation to:
JMS
Satisfaction Guarantee
P.O. Box 5000
Rural Hall, NC 27098.
Please wash worn garments before returning.
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| TAX CHARGES ON PURCHASES |
| SALES TAX ADDED TO YOUR MERCHANDISE TOTAL |
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| All applicable local & state tax will be added to MERCHANDISE TOTAL for orders shipped to: |
| AL, AR, AZ, CA, CO, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MO, MS, NC, ND, NE, NM, NV, NY, OH, OK, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY. |
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| ADD SALES TAX ON NON-APPAREL ITEMS ONLY FOR ORDERS SHIPPED TO: |
| CT, MA, MN, NJ, PA, RI, VT |
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| ALSO: SALES TAX WILL BE ADDED TO SHIPPING & HANDLING CHARGES FOR ORDERS TO: |
| AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI, WV. |
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| SPECIAL SHIPPING (PRIORITY MAIL AND NEXT-DAY DELIVERY): ADDITIONAL SALES TAX WILL BE ADDED FOR ORDERS TO: |
| AR, CO, CT, GA, HI, IN, KS, KY, MI, MN, MS, NC, ND, NE, NM, NV, NY, OH, PA, RI, SC, SD, TN, TX, WA, WI, WV. |
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| When you review your order total during checkout, you will see the estimated sales tax. The total charge to your credit card will include the actual, applicable state and local taxes. |
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| WHY WE COLLECT SALES TAX |
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The JMS Group is associated with Hanesbrands Direct, LLC which has a presence, either through inventory,
or retail stores, in the majority of the 50 states. Therefore we are required by law to collect state and local taxes
on orders shipped to those states. We calculate sales tax based on the laws of the state to which an order is being
shipped.
You may also be charged sales tax on shipping and handling, based on the laws of
the state where your order is being shipped.
When you review your order total during checkout, you will see the estimated sales
tax. The total charge to your credit card will include the actual, applicable state
and local taxes.
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| WHY WE NEED YOUR COUNTY TAX ZONE |
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In order for us to be sure to tax you as accurately as possible, we now ask for your
county tax zone when you fill out your address. The county information will not impact
the delivery of your package. It is used only for tax-calculation purposes. |
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| HOW DO I REACH CUSTOMER SERVICE? |
If you have questions about returns or exchanges, you may e-mail us directly.
If you prefer, you may call 1-800-261-6098 (8 a.m. to Midnight ET
Monday-Friday, 8 a.m. to 4 p.m. ET Saturday). Or write: JMS, P.O.
Box 748, Rural Hall, NC 27098-0748.
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| WHAT INTERNET BROWSER DO I NEED TO NAVIGATE YOUR SITE? |
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Just My Size is designed to work with the latest versions of Internet Explorer
and Netscape Navigator. If you use older browser versions -- Internet Explorer 5.0
or earlier; Netscape Navigator 3.0 or earlier; AOL 3.0 or earlier -- you may encounter
technical problems during on-line ordering.
To order on-line at Just My Size, you must use an SSL-compliant browser with a
"secure" mode. A secure browser will show either a closed lock or an unbroken key
at the bottom of the checkout page.
You must also make sure JavaScript is enabled in your browser's Preferences.
For the optimum on-line experience at Just My Size, you may wish to download
Microsoft® Internet Explorer 5.5 or later or Netscape Navigator 4.7 or later.
If you continue to log onto JMS with an older browser, you may find that
some key functions (e.g., checkout and registration) do not work properly. Below are
links to Internet Explorer and Netscape Navigator. Click on the relevant link to
download the latest version of your browser.
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If you have any problem ordering on-line, please feel free to place your order by
phone, toll free, at 1-800-261-5902. Our representatives will be happy to assist
you.
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| WHAT IF I WANT A PRINTED CATALOG? |
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If you would like to receive one of our mail-order JMS
catalogs, just click here to Request a
Catalog.
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| SIZE AND COLOR CHARTS |
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| HOW DO I PLACE AN ORDER ONLINE? |
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There are three convenient, user-friendly ways to place an order
online:
Shop through the Store:
- Browse through the Internet Store. Simply click on the department(s) that interest you (upper menu bar).
Then click the text link(s) for the collection you're seeking (left-hand column). Click the product
images to view individual styles.
- Once you have clicked on your selection, choose the size, color, and quantity of your choice.
- Then click on the ADD TO SHOPPING BAG button.
- Once you have selected all the items you wish to order, click on VIEW SHOPPING BAG at the bottom of the page.
Shop our online catalog:
- Click SHOP ONLINE CATALOG. You'll find SHOP ONLINE CATALOG in the lefthand navigation bar on this page, at the
bottom of every page (under "Catalogs"), and at the top of the home page.
- Click on the catalog cover to start shopping.
- Click BACK or NEXT to turn pages. Or click the pages you want in the upper navigation bar.
- Click on an item to get product details.
- Click "Add to Cart" or "Get More Info" to buy the product
Order from your printed catalog:
- Just open up your printed catalog. Then click on the CATALOG QUICK ORDER
link at the bottom of the site page. A new page will appear. Enter your catalog's DC#
in the space indicated. Then click SUBMIT.
- You will see an Order Form for Printed Catalog. For each item you wish to order, fill out the line on the form and click on
ADD TO SHOPPING BAG. Repeat this process until you are finished shopping.
- When you've finished entering all the items you wish to order, scroll down to view your
Shopping Bag.
- To take advantage of specials, be sure to enter the drop code (DC #) from the back of your catalog
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| HOW DO I PAY FOR AN ORDER I PLACE ON YOUR WEBSITE? |
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Here at Just My Size, we accept credit cards from Mastercard®, Visa®, Discover® and
American Express®. If you need to use a check, you can mail your Just My Size order
to JMS, P.O. Box 748, Rural Hall, NC 27098.
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| WHAT IS "TELL A FRIEND"? AND HOW DOES IT WORK? |
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Do you know friends and family members who'd appreciate the terrific
values here at JMS? Keep them in the loop.
Simply click the "Tell a Friend" symbol you'll find on our home page
and on each product page throughout our site.
- To alert a friend to our website in general, click "Tell a Friend" on our home page.
- To alert her to a particular product, click "Tell a Friend" on the product page.
In either case, a pop-up window will appear. Fill in your name and
e-mail address and your recipient's name and e-mail address. Type in
a brief (optional) message. Then click to send.
That's all it takes. Your message will instantly transmit to
your recipient. And you'll receive an instant confirmation.
Your message will include a link. When your friend clicks the link,
she'll go directly to our site -- either to the home page or to your
recommended product page, depending on where you clicked "Tell a Friend."
It's a great way to spread the word about your favorite finds.
And it's a fun way to keep in touch with your favorite folks.
So why not "Tell a Friend" today?
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| WHAT IS AN ACCOUNT? AND HOW DO I CREATE ONE? |
It takes just seconds to create your Account at Just My Size. Yet it can save you a lot of time
& effort. Once you have an Account:
- You won't have to enter your name and address in future orders; and
- You'll breeze right through streamlined checkout (assuming you've stored your address information in our secure area).
It all adds up to greater convenience whenever you shop our site. And best of all,
it's free & easy. You simply fill out a brief online form, choose a password,
click -- and presto, you have an Account. Interested?
Click here to create your Account.
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| WHY AREN'T ALL ITEMS IN YOUR CATALOG ALSO OFFERED IN YOUR ONLINE STORE? |
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We make every attempt to offer online
the items we carry in our catalogs. But if for some reason you can't find that
special item, remember you can always order it by using the
ORDER FROM CATALOG option.
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| WHAT IS SLIGHTLY IMPERFECT? |
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Our Slightly Imperfect products have the same fit, appearance,
and durability as First Quality, at great savings off department store
prices. Any tiny flaws are barely noticeable.
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| HOW MUCH AM I SAVING? |
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For our discounted products, we typically show you a savings
statement which reflects the difference between our selling price and
the Manufacturer's Suggested Retail Price. In some cases, we'll just tell
you "Up to 25% Off" or "Up to 40% Off." These percentages are also calculated based
on the Manufacturer's Suggested Retail Price.
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| HOW DO I SEARCH FOR A PRODUCT? |
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In the grey menu bar at upper right, you will see the words
"ENTER KEYWORD OR ITEM #" -- followed by a white space. In this space, briefly type keyword(s)
based on what you know about the item you're seeking. For instance, if you know the
item number, type that in. If you're seeking a cotton panty, type "cotton panty"
(without quotes). If you'd like to see all panties, type "panty" (without quotes).
Then click the "SEARCH" button right next to the white space.
Within seconds, you will see an array of all products matching your search
criteria, displayed by department.
You may also narrow your search results by department. Simply click the department you
desire under "Narrow your search results" in the left-hand column.
If you still do not see what you want, you may need to refine your search.
Try different keywords. Or type in several keywords at the same time. The more
keywords you include, the more specific your search: You may get fewer results
overall, but you may also get fewer irrelevant ones -- and more pertinent ones.
If you still cannot find what you're seeking after several tries, then it's
possible the item is not on our website. If you have further questions about this,
please feel free to e-mail us directly.
Or phone us toll free at 1-800-261-5902.
IMPORTANT: You can also use special shopping tools to find the styles that suit you best. You'll find
these tools listed under "Shopping Tools" at the bottom of each page on our site.
- Seeking the perfect bra? Click on "Bra Finder". Enter your bra size; then click FIND. Bra Finder will tell
you how many bra styles are available in your size. Then you can start narrowing your search based on your
personal preferences--underwire versus wirefree, seamed versus seamless, etc. When you're ready to view
your results, simply click VIEW ALL.
- Looking for fashions that flatter your figure? Click on "Shop by Shape." Find the body shape that most
closely matches your own. Then click SELECT. The Shop by Shape finder will tell you how many styles are
available to suit your specific shape. Then you can start narrowing your search based on your style preferences--bottoms,
tops, dresses, outerwear, etc. When you're ready to view your results, simply click VIEW ALL.
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| HOW DO I REDEEM A PROMO CODE? |
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From time to time, you may receive a special promotional number ("Promo Code"),
which you may use to qualify for a special deal or discount at Just My Size.
For instance, you may notice such a code at the bottom of one of the promotional
e-mails you've received from us.
Usually the Promo Code is applicable only if you're using our Electronic Order
Blank to utilize our CATALOG QUICK ORDER option. If you are not doing this -- if you are
simply clicking to order online -- then the Promo Code is not necessary.
If you do plan to use a Promo Code, though, here's how:
- Enter your order from your printed catalog, following the instructions found here.
- Click the "Proceed to Checkout" button.
- When you reach the checkout step requesting your PAYMENT METHOD, enter your credit card information as indicated.
- On the same page, you'll see: PROMO CODE REDEMPTION (OPTIONAL). Click the "Enter Promo Code" button.
- Enter your Promo Code in the space provided.
- Click the "Continue Checkout" button.
- Complete the rest of the checkout process. Note: You must click the "SUBMIT ORDER" button to submit your order successfully.
Once you click "SUBMIT ORDER," your Promo Code will transmit along with the rest
of your ordering information. When we process your order, we will make sure you get
the appropriate deal or discount connected with the Promo Code.
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| DELIVERY METHODS & CHARGES |
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Most in-stock orders are processed within 24-48 hours of receipt (Monday-Friday). This
occurs once credit card authorization has been obtained and verified.
STANDARD DELIVERY: via U.S. Postal Service
To Help Ensure Holiday Delivery of in-stock items: Please order by December 10 (West Coast) and December 15 (East Coast).
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Average processing/shipping time is 6-10 business days.
East Coast: 5-7 business days
West Coast: 7-10 business days
Larger orders may ship in separate lighter-weight shipments to keep costs as low as possible.
Note: Deliveries to Hawaii, Alaska FPO/APO may take up to 20 days.
Charges for Standard Delivery
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| Amount Ordered | Delivery Charges |
| $14.99 & under | $5.99 |
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| $15.00 to 24.99 | $6.99 |
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| $25.00 to 34.99 | $7.99 |
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| $35.00 to 54.99 | $8.99 |
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| $55.00 to 74.99 | $10.99 |
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| $75.00 to 94.99 | $12.99 |
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| $95.00 to 114.99 | $14.99 |
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| $115.00 & up | $17.99 |
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PRIORITY DELIVERY — 2-3 business days
To Help Ensure Holiday Priority Delivery of in-stock items: Please order by December 18, 2:00pm Eastern Time.
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Includes process and delivery time. Place an Internet (or phone) order by 2 p.m. EST, M-F. For in-stock items only.
Add $6.99 to Standard Delivery Charges
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NEXT-DAY DELIVERY — by 10:30 a.m. the next business day!*
To Help Ensure Holiday Next-Day Delivery of in-stock items: Please order by December 22, 2:00pm Eastern Time.
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Place an Internet (or phone) order by 2 p.m. EST, M-F. For in-stock items only.
Daytime phone number required.
Add $18.99 to Standard Delivery Charges
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* For Hawaii, Alaska, and certain rural areas, next-day delivery time is by 5 p.m.. Not available in Puerto Rico, Virgin Islands or Guam. Cannot deliver to P.O. Boxes, APOs or FPOs.
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| I WANT TO PLACE AN ORDER AND SEND SOME ITEMS TO MY ADDRESS AND
SOME TO MY FRIEND. CAN I DO THIS ONLINE? |
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Unfortunately, not yet. We are working on this feature and hope to have this
available in the future!
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| I LIVE OUTSIDE OF THE UNITED STATES. CAN I PLACE AN ORDER AND
HAVE YOU SEND THE MERCHANDISE DIRECTLY TO ME?
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Currently we are only able to ship to addresses in the United
States (including Puerto Rico, Guam, and the Virgin Islands).
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| IS YOUR SITE SECURE? |
Yes! Ordering online is just as safe as calling or faxing
your order. We use industry-standard encryption to protect the secure connection
between your Web browser and any sensitive sections of our website. However, if
you still feel uncomfortable, please remember you can always
phone (1-800-261-5902), fax (1-800-848-1237), or mail your order to
JMS, P.O. Box 748, Rural Hall, NC 27098.
Click here to view our Security Statement
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| WHAT ABOUT PRIVACY? |
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We value our relationships with our customers. Be sure to check
out our privacy page if you are concerned about
who we are, what we do, and, more importantly, how we use the information
you provide to us.
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| WHAT IS A "COOKIE," AND WHY DO I NEED ONE? |
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A "cookie" is a small file for storing information while
you are online. Most shopping sites use cookies to keep track
of the contents of your shopping bag (that's how we know your
bag belongs to you).
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